Last updated: November 22, 2024

1. Shipping Policy

1.1 Shipping Locations
SnoozeWell ships to customers within Germany, the European Union, and select international locations, including the United States.

1.2 Shipping Times

• Orders are typically delivered within 5–7 business days from the date of dispatch.
• Delivery times may vary depending on your location, shipping provider, and other external factors.

1.3 Shipping Costs

• Shipping costs are calculated at checkout based on your delivery address.
• International shipping fees may apply for orders outside Germany and the EU.
• Free shipping may be offered on orders exceeding a certain value (details available on our website).

1.4 Order Processing
Orders are processed within 1–2 business days after payment confirmation. Delays may occur during peak periods or due to unforeseen circumstances.

2. Returns Policy

2.1 General Return Conditions
At SnoozeWell, we offer a 14-day money-back guarantee. If you are unsatisfied with your purchase, you may return your item(s) for a refund under the following conditions:

• Items must be unused, unopened, and in their original packaging.
• Requests for returns must be initiated within 14 calendar days of receiving your order.

2.2 Return Process
Since SnoozeWell is based in Germany, returns will primarily be handled via email.
To initiate a return:

1. Contact us at info@snoozewell.shop with your order number, proof of purchase, and reason for return.
2. We will provide you with instructions, including the return address, and any necessary documentation.
3. You are responsible for return shipping costs unless the product is defective or the return is due to an error on our part.

2.3 Refunds

• Refunds will be issued to your original payment method within 14 business days after we receive and inspect the returned item(s).
• Original shipping costs are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective items).

2.4 Exchanges
We do not currently offer direct exchanges. If you wish to exchange an item, you must return the original item for a refund and place a new order.

3. Non-Returnable Items
For health and safety reasons, we cannot accept returns on:

• Opened or used products.
• Items that are damaged due to misuse or mishandling by the customer.

4. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us at info@snoozewell.shop within 7 days of receiving your order. We will arrange for a replacement or refund at no additional cost.

5. Legal Compliance

5.1 Germany and the EU
This policy complies with the requirements of the European Union’s Consumer Rights Directive and Germany’s applicable consumer protection laws, including the provisions of the Bürgerliches Gesetzbuch (BGB). You have the legal right to cancel your order within 14 days without providing a reason.

5.2 United States
For U.S. customers, this policy is aligned with applicable federal and state laws, including those related to e-commerce and consumer protection.

6. Contact Us
If you have any questions about our Shipping and Returns Policy, please contact us:
Email: info@snoozewell.shop